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Security and Service Incident Communication Procedure

How material incidents are assessed and communicated.

Last reviewed: 23 July 2026

Triage and containment

Reports and monitoring signals are triaged for scope, severity and customer impact. Response may include isolating affected functions, revoking sessions or credentials, pausing risky writes and preserving evidence.

Customer communication

For a material incident, we aim to provide clear information about affected functions, known impact, available workarounds and recovery progress without publishing details that increase security risk.

Personal-data breaches

Where EVCV Limited acts as controller, it assesses regulatory and individual notification duties. Where it acts as processor, it notifies the relevant customer controller without undue delay after becoming aware of a qualifying personal-data breach, subject to the applicable contract.

Review

Material incidents receive a proportionate post-incident review covering cause, control effectiveness, recovery and corrective actions.

EVCV Limited
Quick2Print is a brand operated by EVCV Limited. Company number 13570383. Registered office: 28 Oak Tree Lane, Cookhill, Alcester, Warwickshire, B49 5LH. Questions about this document can be submitted through the Contact page.

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Terms of ServicePrivacy NoticeCookie and Local Storage NoticeAccessibility StatementAcceptable Use PolicyBeta Service PolicySubscriptions, Cancellation and Refund PolicyCustomer Artwork and Intellectual Property PolicyAI Transparency and Data Use PolicyThird-Party Integrations PolicyData Processing TermsSecurity OverviewSubprocessor ListSupport ProcedureComplaints ProcedureData Rights Request ProcedureCopyright and Takedown ProcedureResponsible Vulnerability Disclosure ProcedureData Retention and Deletion ProcedureSecurity and Service Incident Communication ProcedureBusiness Continuity and Recovery Procedure
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© 2026 EVCV Limited. Quick2Print is a brand operated by EVCV Limited. Company number 13570383.

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