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Support Procedure

How customers submit, prioritise and track support requests.

Last reviewed: 23 July 2026

Submitting a request

Use the in-app support area when available or the public Contact page. Include the affected Account, Brand, Store, approximate time, expected result, actual result and safe screenshots or references. Never send passwords, recovery codes or full payment-card information.

Priority

  • Critical: widespread inability to use a paid production service or a credible active security incident.
  • High: a major production workflow is blocked with no reasonable workaround.
  • Normal: limited defect, billing question, configuration help or documentation request.
  • Low: feedback, cosmetic issue or feature suggestion.

Handling

We acknowledge, classify, investigate and update requests according to impact and available support coverage. Response targets are goals unless a signed Order Form or SLA states otherwise. We may request reproducible steps or customer approval before testing connected-provider actions.

EVCV Limited
Quick2Print is a brand operated by EVCV Limited. Company number 13570383. Registered office: 28 Oak Tree Lane, Cookhill, Alcester, Warwickshire, B49 5LH. Questions about this document can be submitted through the Contact page.

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Terms of ServicePrivacy NoticeCookie and Local Storage NoticeAccessibility StatementAcceptable Use PolicyBeta Service PolicySubscriptions, Cancellation and Refund PolicyCustomer Artwork and Intellectual Property PolicyAI Transparency and Data Use PolicyThird-Party Integrations PolicyData Processing TermsSecurity OverviewSubprocessor ListSupport ProcedureComplaints ProcedureData Rights Request ProcedureCopyright and Takedown ProcedureResponsible Vulnerability Disclosure ProcedureData Retention and Deletion ProcedureSecurity and Service Incident Communication ProcedureBusiness Continuity and Recovery Procedure
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Terms of ServicePrivacy NoticeCookie and Local Storage NoticeAccessibility StatementAcceptable Use PolicyBeta Service PolicySubscriptions, Cancellation and Refund PolicyCustomer Artwork and Intellectual Property PolicyAI Transparency and Data Use PolicyThird-Party Integrations PolicyData Processing TermsSecurity OverviewSubprocessor ListSupport ProcedureComplaints ProcedureData Rights Request ProcedureCopyright and Takedown ProcedureResponsible Vulnerability Disclosure ProcedureData Retention and Deletion ProcedureSecurity and Service Incident Communication ProcedureBusiness Continuity and Recovery Procedure
QQuick2Print

Quick2Print is our production workspace for turning approved artwork into consistent WooCommerce and Printful products.

A brand operated by EVCV Limited

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© 2026 EVCV Limited. Quick2Print is a brand operated by EVCV Limited. Company number 13570383.

We currently provide Quick2Print as a beta service. Read our accessibility statement for current support and known limitations.